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Alicia Online Store Shopping Guide

about order

■about order

[In eastern Asia]
Total shopping price less than 10,000yen(in tax) => 3,000yen
Total shopping price more than 10,000yen(in tax) => 2,000yen
[Applicable Countries]
Australia/Bhutan/Brunei Darussalam/China/Fiji/Guam/Hong Kong/India/Korea Rep/Macau/Mongolia/N Mariana Islands/Nepal/New Caledonia/New Zealand/Philippines/Singapore/Solomon Islands/Sri Lanka/Taiwan/Thailand/Malaysia

[Other countries]
flat rate 4,000yen
[Applicable Countries]
The country which are not in above list.

■Color

<Color>
The colors and materials are precisely reproduced on each item pictures, but please be advised that color tones may look different by the viewers local monitor settings.

<Size>
Our items are basically made "M size", except the shoes. The sizes described for each items are measured based on the Size measurements. To avoid size selection errors, please make sure to check the item sizes by comparing with your own clothes before shopping.

Tops(M)

Bottoms

Shoes

■Payments

We accept Credit cards. The debit name will be "Alicia".
We could not investigate for any credit card payment errors. Please be advised that if there are any payment errors to your card, please contact you credit card Company for information.

■Cancel & change

If there are any needs of Cancel & Changes, please contact us before receiving the Order confirmation mail.
Shipment status could be checked from My page >>> Please check from "Buying history, order details and shipping details".

>>>Contact form

■Parcel tracking information

All parcels will be shipped by EMS.

Please type in the Tracking number in the box and click "Tracking start" for delivery status.

member ship

We have special features just for the members.

■Member's benefits

1. Shopping points
You get 1point per 100 Yen from your shopping. You can use your point as 1point = 1Yen from your next purchase.

2. Favorite list
You can brows your favorite list any time after logging in.

3. Point up day
You can get double point on 5day, 15day, and 25day every month.

4. Get 500Yen birthday coupon
Celebrating your happy birthday, we'd like to offer you a 500JPY worth coupon.
The coupon can be used within one month from your birthday.

■how to use

My page is full of useful features and information for your shopping.

1. Check your points
2. Check buying history, order details and shipping details.
3. Check registered information and change Password, mail address and so on.
4. Add and change your shipping address.
5. Check your favorite list and coordinate styles.
6. Cancel the member ship.

Withdrawal from membership

■Member's benefits

To cancel your membership please access My page → Cancel your membership from the link on the right bottom.

Please be noticed that all your buying history and registered information would be deleted after canceling your membership. Please check for any information needed before canceling.s

delivery

■Delivery schedule

Orders before 11AM will be shipped at the current day (Except on weekends and holidays). Please be advised that the arrangement of shipment may delay due to congestion situation or other unexpected situations.

Delivery schedule changes by the countries and regions of the delivery address. Please refer the EMS tracking service with the tracking number on the shipment notification mail.

■Several orders to ship at once

Shipping several items of different orders at once could be possible only if the parcel has not yet been shipped. Please contact us from the contact form below.
→ Contact form

return and change

■return and change

In principle, no returns except for defective goods.
We do not accept returns due to customer’s circumstances such as, wrong sizing, wrong color selection, and different item image.

No returns accepted for

■Defective goods, Miss delivered

We offer our best quality and preparation with our items and deliveries.
However by any possibilities, if there were any defective goods of miss delivered items please let us know and change them to new items.

For item Returns, please let us know within 3 days of delivery.
After your contact, please send to our office within 5 days with the invoice and return reasons.

* Besides defected goods and miss delivery returns, all shipping fees and charges would be customers responsible.

■Notice

System

This web site is using Ajax. This may cause a frailer depending on your internet browser. For comfortable access and browsing please use the browser below or add plug-ins. Please check the version of your software before download.

* Please refer the recommended environment as shown below for best access.

■System

- OS -
Windows : 8/7/2003/XP/2000/Me/98
Macintosh : OS X

- Browser -
Windows Internet Explorer (8.0 and above except IE for Mac)
Firefox (2.0 and above) → Download here (Pop ups in diffrent window)
Safari (2.0 and above) → Download here (Pop ups in diffrent window)
- Plug-in -
Flash Player 7.0 and above → Download here (Pop ups in diffrent window)

Please be advised that using OS and browsers as shown above may cause several errors when browsing this site.

* Please valid the Cookie when accessing this site.
* This web site is using JavaScript. Please valid the JavaScript when accessing this site.

Q&A

■Can I change order?

You can change your order only if the shipment has not been made.
Please contact below → Contact

■Can I return & change items?

We can not accept returns due to customer’s circumstances such as, wrong sizing, wrong color selection, and different item image.

■How long will it take to deliver?

Delivery schedule changes by the countries and region of delivery address. Please refer the EMS tracking service with tracking number on the shipment notification mail.

■What can I do if I forget my password?

Please reissue the password from here ( https://alicia-online.jp/forgot/index.php )